Privacy policy

1. Introduction

Toitures VNC Inc. (hereinafter “the Company”) is committed to protecting the privacy and personal information of its clients, visitors and partners, in accordance with the Law 25 on the protection of personal information in the private sector of Quebec and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Privacy officer

In accordance with Law 25, the Company has designated a privacy officer. For any question regarding this policy or to exercise your rights, you may contact:

3. Personal information collected

We may collect the following personal information when you use our website, request a quote or contact us:

• First and last name
• Email address
• Phone number
• Project address (residential or commercial)
• Type of service requested
• Browsing data (IP address, browser type, pages viewed)

4. Purpose of collection

Personal information is collected to:

• Process your quote requests and contact you
• Provide our roofing services
• Improve our website and your browsing experience
• Analyze web traffic in aggregate form (anonymized statistics)
• Meet our legal obligations

5. Consent

By using our website and submitting your information through our forms, you consent to the collection and processing of your data in accordance with this policy. You may withdraw your consent at any time by contacting our privacy officer.

6. Cookies

Our site uses browsing cookies to:

• Essential cookies: ensure the proper functioning of the site
• Analytics cookies: measure traffic and visitor behaviour (Google Analytics or equivalent)

On your first visit, a banner lets you accept or refuse non-essential cookies. You can change your preferences at any time by clearing the cookies in your browser.

7. Sharing of information

Your personal information is never sold to third parties. It may be shared in the following cases:

• With our technology service providers (hosting, email) who are bound by confidentiality agreements
• If required by law or a court order

8. Data retention

Personal information is kept for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Quote request data is kept for a maximum period of 3 years.

9. Your rights

In accordance with Law 25, you have the following rights:

• Right of access: review the information we hold about you
• Right to rectification: have inaccurate information corrected
• Right to withdraw consent: withdraw your consent at any time
• Right to erasure: request the deletion of your data when it is no longer necessary
• Right to file a complaint: file a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise your rights, contact our privacy officer at 438-494-1665.

10. Security

We put reasonable security measures in place to protect your personal information against loss, theft, unauthorized access, disclosure or alteration, including SSL encryption of our website.

11. Changes

We reserve the right to modify this policy at any time. The date of the last update appears at the top of this page. We encourage you to review this page regularly.